Shared helpdesk for an online store
Chat and email handled by one team from a single inbox, with saved replies for the most common questions.
The kind of work we take on
These examples show the range of projects we do for support and software clients.
Order tracking portal
A web app where customers enter an order number and see where the parcel is, without contacting support.
Chatbot with handoff to an agent
A website bot that answers routine questions and passes the full conversation to a person when it gets stuck.
Appointment booking app
A mobile app for booking, moving and cancelling appointments, with reminders sent before each visit.
Evening and weekend call cover
Agents answer calls outside office hours and send a summary of each one to the client's team the next morning.
Support reporting dashboard
Response times, ticket volumes and top question types on one screen, updated from the helpdesk.
How may we help you?
Tell us what your customers need or what you want built. A person from our team replies by email.