Customer service and software, from one team

Use either service alone or have the same team run both. Each one is described below, followed by how an engagement works.

Customer service

Trained agents who work as part of your business, in the tools you already use.

Live chat and email support
Agents answer your website chat and support inbox, following your tone and your policies.
Phone support
Inbound calls answered in your company's name, with clear notes passed back to you after each one.
Technical support
First and second line troubleshooting for software and devices, with a defined path for escalating what we can't solve.
Back-office and order processing
Order entry, refunds, account updates and data cleanup, handled away from the customer conversation.
Social media replies
Comments and direct messages answered so that questions asked in public get a public answer.

Developers who build what your business and your customers use every day, and keep it running.

Websites and web apps
Company sites, customer portals and internal dashboards that load fast and work on every screen size.
Mobile apps
Android and iOS apps, from the first prototype to the store listing.
Custom tools and integrations
We connect your helpdesk, CRM, store and payment systems so information is entered once.
Chatbots and automation
Bots that answer routine questions and hand the conversation to a person when it needs one.
Testing and maintenance
Testing before each release, then monitoring, updates and fixes after launch.

Our tagline is also our process.

Connect
We talk through your customers, your tools and your goals, then send a written scope and a quote.
Support
The team starts work: agents learn your product and go live on your channels, or developers start building in short, reviewable stages.
Grow
We report on what happened, agree what to improve, and add people, hours or features when you need them.

How may we help you?

Tell us what your customers need or what you want built. A person from our team replies by email.